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Located in the World Heritage-listed Blue Mountains, Scenic World is Australia’s most visited, privately owned attraction. Just two hours from Sydney by car or train, we welcome around one million visitors annually including both FITs and organised tour groups.

All our trade partners and travel industry customers enjoy consistent, efficient service – we greatly value your business. The information provided below outlines our preferred approach to trade business to ensure the optimum experience for your clientele.

FAQS

Account Customers

Scenic World encourages account customers. To be on account please download a Scenic World Credit Application, and email the completed version to Accounts@scenicworld.com.au or post to PO Box 1042 Katoomba NSW 2780.

Payment terms for accounts customers are the same as non-account customers however account customers have the option to pay post-visit (subject to the standard terms and conditions outlined below).

Payments

All Scenic World invoicing is at rack rate with group rates applicable upon payment within 14 days. Payment beyond 14 days incurs the rack rate as invoiced. These terms apply to all our travel company customers and are non-negotiable.

Prequalified travel companies who pay on the day of visit via cash, cheque or credit card will pay at the applicable group rate. Please note payment via credit card incurs a 1.5% surcharge fee. Pre-payment also qualifies for payment at the group rate for participating companies, please request to pre-pay at time of booking if required. Pre-payments must be received no less than 2 working days before the booking date and remittance sent to Accounts@scenicworld.com.au. Failure to do so will result in a delay for the group upon arrival.

FOC Policy

Scenic World has a detailed FOC (free of charge) policy that we apply to all travel company customers.

Scenic World implements our FOC policies with all companies. We would appreciate all guides and drivers to be fully informed of our policy details as they are strictly enforced. Whilst particular circumstance may be a one-off occurrence for your company, it is likely to have occurred at Scenic World many times.

Our FOC policy for the rides only option differs from the FOC policy for combined packages, which include rides and meals. Please download the Rides Only FOC Policy and Combined Package FOC Policy for full details.

It is a condition of FOC entry that guides/tour leaders present company identification each time they visit Scenic World to be eligible for their FOC.

These policies are in place to ensure we provide all visitors with consistently courteous and efficient service.

Ride Reservations

Ride reservations for groups under ten (10) people are not necessary and will not be accepted nor confirmed unless pre-payment is requested. Our rides accommodate large groups with the capacity of both the Scenic Railway and Cableway at 84 people, and the Skyway at 78 people. All rides operate approximately every 10 minutes and visitors board on a first come, first served basis. Our customer service staff are always available to assist with how to best manage your group’s visit.

Ride reservations for groups larger than ten (10) pax are simply a notification of visit. This assists with planning and management of daily group visitation to Scenic World. A reservation does not change the basic first come, first served basis for loading rides.

Food & Beverage Reservations

Timed reservations for group meals at Scenic World are essential and punctuality is appreciated. Where unforeseen circumstances arise and your group cannot meet their reservation, please inform Scenic World staff as soon as possible on 02 4780 0250. All group reservations are for a period of one hour. Cancellations of Group Bookings less than 36 hours before the booked time will incur a 25% Cancellation Fee. Bookings or amendments that decrease the booked number of pax by more than 10% less than 36 hours before the booked time will incur a 25% Cancellation Fee on the original booking value.

Food & Beverage

Scenic World currently has two food & beverage outlets operating – EATS270 and the Terrace Café. EATS270 provides visitors with various food outlets catering to tastes from all over the world. Hot beverages, snacks, baked goods and cold drinks are available from the Terrace Café.

Group bookings are available at EATS270 – please call +61 2 4780 0250 or email reservations@scenicworld.com.au to make arrangements.

All Scenic World food & beverage outlets operate during daytime opening hours and are not open in the evenings for general dining. To discuss options for evening events and functions at our corporate rates, please contact Bianca D’Souza on 02 4780 0238 or biancad@scenicworld.com.au.

Dietary Requirements

Scenic World caters to diverse groups of international tourists and our menus include a range of halal options and Jain meals. Please note, all menus are subject to seasonal produce availability and we recommend contacting us to pre-arrange and confirm specific group dining requirements.

The FOC policy for food & beverage options is not the same as for rides. Please review our Terms & Conditions and contact us prior to making reservations.

Scenic Walkway

The Scenic Walkway is a superb value-add inclusion to complement our three paid attractions. Groups can safely enjoy 2.4 kilometres of elevated boardwalk, immersed in the ancient rainforest of Jamison Valley, with no danger to themselves or the pristine natural environment.

Scenic World staff can provide information to guides on how best to experience the Walkway, including the amazing native flora and occasionally fauna!

Options for shorter 15 minute or 30 minute walks are available if time constraints prevent completion of the entire 50 minute loop. A 300 metre section of the Walkway is also wheelchair accessible.

Despite being outdoors, the Scenic Walkway is an excellent wet weather option for groups. Sheltered in part from rain by the natural tree canopy, the rainforest has an extraordinarily beautiful atmosphere on a wet day.

Timing Group Visits

Many of our groups arrive on day trips from Sydney, with a peak period between 11:00am and 2:00pm. We plan accordingly to ensure every group enjoys a memorable, successful Scenic World experience.

Please note we cannot provide preference or favour one group over another – all groups are treated equally. Our exceptional customer service ensures the process of experiencing the rides is fair and smooth.

When possible, scheduling your group visits outside our peak period may result in an even more enjoyable experience for your clients.

Learn More

Scenic World is actively engaged with the tour operator market. Our international sales team at Australian Attractions will happily discuss questions or options via telephone, email or in person.

Simon Williamson – North Asia and Japanese Markets
Email: simon@australianattractions.com.au
Telephone: 0438 744 633

Louize Godlonton – ROW, South Asia and Day Tour Operators
Email: louize@australianattractions.com.au
Telephone: 0414 704 778

Scenic Skyway, Scenic World

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