Terms & Conditions

Scenic World Terms and Conditions

Please read these terms and conditions carefully before using this website. By using or visiting this website you agree to be bound by the following terms and conditions. Scenic World may vary these terms and conditions at any time if it considers it necessary to do so. Any variation will become effective upon publication on this website.

1. Business Information

1.1          Business entity: Katoomba Scenic Railway Pty Ltd trading as Scenic World Blue Mountains

1.2          ABN: 44 000 055 372

1.3          Contact Details:

Anthea Hammon
T: +61 (02) 47800200
E: info@scenicworld.com.au

1.4          Business Address: 1 Violet St, Katoomba NSW 2780

1.5          Postal Address: PO Box 1042, Katoomba, NSW 2780

2. Standard conditions of sale

2.1          The following words have the following meanings in these terms and conditions, unless the context requires otherwise:

(a)          ‘Pass Holder’ means an individual who is issued with and holds a valid Pass as defined in clause 2.3.

(b)          ‘Scenic World’ means Katoomba Scenic Railway Pty Ltd ABN 44 000 055 372 and its related companies operating the attractions known as the Scenic Railway, Scenic Skyway and Scenic Cableway (together the ‘Rides’) and the Scenic Walkway in Katoomba NSW.

(c)          ‘terms and conditions’ means the terms and conditions set out in this document.

(d)          ‘Ticket Holder’ means an individual who is issued with and holds a valid Ticket as defined in clause 2.3.

(e)          ‘You’ and ‘Your’ includes Pass Holders, Ticket Holders, customers of Scenic World, visitors and guests of any site or attraction operated by Scenic World and persons taken to have agreed to be bound by these terms and conditions.

2.2          A Pass, subject to these terms and conditions and the type of Pass purchased as detailed below, entitles the Pass Holder to use the attractions operated by Scenic World.   A Pass is valid from the time of issue or activation (whichever occurs later) until the last  trip (as determined by Scenic World) of the Rides on the date of expiry of the Pass only. No food, beverage or merchandise is included in the cost of a Pass and this must be purchased separately.

2.3          Pass and Ticket Entitlements

The following passes (‘Passes’) and tickets (‘Tickets’) have the following conditions of use, subject to these terms and conditions:

(a)          UNLIMITED DISCOVERY PASS PLUS (subject to availability):

(i)            The Unlimited Discovery Pass Plus Pass Holder is entitled to:

(A)          as many rides, on any Ride that is available, while the Pass is valid; and

(B)          other discounts or preferential treatment that may change from time to time at Scenic World’s discretion.

(ii)           An Unlimited Discovery Pass Plus Pass expires at the time of the last trip on the same day on which the Pass is issued or activated (whichever occurs later), or as otherwise notified by Scenic World.

(b)          UNLIMITED DISCOVERY PASS

(i)            The Unlimited Discovery Pass Pass Holder is entitled to as many rides, on any Ride that is available, while the Pass is valid.

(ii)           The Unlimited Discovery Pass may, at Scenic World’s discretion, exclude access to parts of the Rides allocated to Unlimited Discovery Pass Plus Pass Holders.

(iii)          An Unlimited Discovery Pass expires at the time of the last trip on the same day on which the Pass is issued or activated (whichever occurs later), or as otherwise notified by Scenic World.

(c)          ANNUAL PASS+ and FAMILY PASS+

(i)            The Annual Pass+  and the Family Pass+ are valid for twelve months from the date of activation.

(ii)           The Annual Pass+ Pass Holder, on presentation of that Pass at the Scenic World ticketing counter with photographic identification, is entitled to one Unlimited Discovery Pass Plus Pass on the day of presentation.

(iii)       The Family Pass+ Pass Holder, on presentation of that Pass at the Scenic World ticketing counter with photographic identification,  entitles up to two registered adults and up to five children under the age of 14  to each be issued with an Unlimited Discovery Pass Plus on the day of presentation.

(iv)         Upon arrival at the Scenic World site the Annual Pass+ or Family Pass+ Passes must be presented with photographic identification at any ticketing counter.

(v)          The Annual Pass+ or Family Pass+ Pass Holder is entitled to a 15% discount on any purchases made at any retail outlet operated by Scenic World including retail, food and beverage and additional tickets (limited to five (5) tickets per day) and excluding additional or renewal of Annual Passes.  A valid Pass must be presented to staff before finalising purchase.

(vi)         Children under the age of 16 must be accompanied by an adult.

(vii)        A lost or stolen Annual Pass+ or Family Pass+ Pass must be reported immediately to bookings@scenicworld.com.au for cancellation and re-issue. Those Pass Holders receive one complimentary re-issue. All subsequent replacements will incur a $5 re-issue fee.

(viii)       Annual Pass+ or Family Pass+ Passes may not be used in conjunction with any other offer or discount.

(ix)         All personal data and information provided by Annual Pass+ and Family Pass+ Pass Holders will be dealt with in accordance with Scenic World’s standard information practices, including privacy policy.

(d)          EVENT TICKET and FAMILY EVENT TICKET

(i)            The Event Ticket entitles the Ticket Holder to attend the event and/or participate in the tour at the relevant scheduled date and time to which the Event Ticket applies.

(ii)           The Family Event Ticket entitles up to two registered adults and up to five children under the age of 14 to each be issued with an Event Ticket to the relevant event and/or tour.

(iii)          An Event Ticket expires at the conclusion of the event or tour as displayed on the Event Ticket and the Scenic World website.

(iv)         The date and time of an event or tour is correct at the time of publication on the Scenic World website. Scenic World reserves the right to change or cancel an event or tour without notice.

(v)          If an event or tour is cancelled due solely to a decision by Scenic World, Scenic World will refund the face value of the relevant Event Ticket or will provide the Ticket Holder with the same type of ticket to a future or rescheduled event or tour. Tickets are subject to capacity and entry is at Scenic World’s discretion.

(vi)         Late arrival may result in non-admittance until a suitable time during an event or tour as determined by Scenic World.

(vii)        Cameras, video and audio recorders, mobile phones, electronic games, pagers and any other electronic devices may not be permitted in certain events and tours at the discretion of Scenic World. Scenic World may also request that all mobile phones be turned off before entry into an event.

2.4          Passes and Tickets remain the property of Scenic World and may be withdrawn, at any time without notice.

2.5          Passes and Tickets are non-transferable, non-exchangeable and non-refundable (subject to any requirement at law to the contrary, including under Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

2.6          Passes and Tickets are void if altered or removed from a person’s wrist.

2.7          By entering the Scenic World site or using any attraction operated by Scenic World, all Pass Holders, Ticket Holders, customers, visitors and guests agree to be bound by these terms and conditions.

2.8          Scenic World will not be liable for any loss or expense incurred by any Pass Holder, Ticket Holder or any customer, visitor or guest in respect of, and Scenic World will not be liable for any  refunds in respect of (subject to any requirement at law to the contrary)  Scenic World, in its sole discretion, closing or delaying any Ride or attraction on a permanent or temporary basis due to inclement weather, breakdown, power outage, refurbishment, acts of God, safety, emergency or other circumstances outside Scenic World’s control.

2.9          Conditions printed on the Pass, Ticket, wristband, receipt, annual Pass wallet, and annual Pass card are part of these terms and conditions.

2.10       Persons must be aged between 4 to 13 years inclusive to be eligible for “children” Tickets or Passes.

2.11       Family Passes and Tickets are limited to a maximum of 2 adults and 5 children per Pass or Ticket (as the case may be).

2.12       Pensioner prices are available to Australian and New Zealand Government Pension card holders only. The original valid Pension card must be presented at the time of purchase or when exchanging a receipt for a wristband for online purchases.

2.13       All Ticket and Pass prices quoted are in Australian dollars and are inclusive of GST. Any purchase you make will be charged in Australian dollars. You are solely liable for any currency conversion fee, including any fee charged by your credit card provider or bank.

2.14       Scenic World may collect and use your personal data and information provided, for its business purposes. This includes being contacted by email.

2.15       Additional conditions for online purchases of Passes and Tickets

(a)          To purchase a Pass or Ticket you must complete the online ordering process, including:

(i)            selecting the Pass or Ticket you wish to purchase;

(ii)           nominating a valid email address to receive the receipt of purchase; and

(iii)          paying the total amount of the sale in the method permitted.

(b)          The contract between you and Scenic World for the purchase of any Pass or Ticket, only becomes binding when Scenic World emails you with a receipt and e-ticket at the last stage of the ordering process which notifies you that Scenic World has processed your order and provides you with a reference number.

(c)          If Scenic World sends any Pass or Ticket to you by post, Scenic World takes no responsibility for any Passes or Tickets damaged or lost in transit, or late, lost, or misdirected mail and will not replace or refund value for lost, stolen or damaged Passes or Tickets.

(d)          Scenic World is not obliged to accept your order and may reject or cancel your order if:

(i)            the Pass or Ticket is unavailable; or

(ii)           full payment is not received; or

(iii)          there is an error in your order; or

(iv)         we believe, or reasonably suspect that your order is fraudulent; or

(v)          we believe, or reasonably suspect that you will use the Pass or Ticket for a fraudulent or unlawful purpose.

(e)          If you purchase a Pass or Ticket online, you must present the  printed e-ticket or other proof of purchase required by Scenic World at the ticket desk on arrival in exchange for a valid wristband. .

(f)           Passes and Tickets offered for sale online will be valid for redemption for a particular period of time or in some cases will only be valid for a specific date and time, as determined by Scenic World. That period of time or specific date and time will be noted on the receipt. After that time the Pass or Ticket (as the case may be) is no longer valid and entry is at Scenic World’s discretion.

(g)          Subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:

(i)            Scenic World gives no warranties, and you have no other rights, apart from those, if any, expressly set out in these terms and conditions: and

(ii)           all implied conditions, warranties and rights are excluded.

(h)          Where any condition, warranty or right is implied by law, or any statutory consumer guarantee applies, and cannot be excluded, Scenic World limits its liability for breach of, or other act contrary to, that implied condition, warranty or right or statutory consumer guarantee:

(i)            subject to the qualifications in section 64A of Schedule 2 of the Competition and Consumer Act 2010 (Cth) or any other law, to any one or more of the following (as Scenic World may determine):

(A)          the replacement of the goods or the supply of equivalent goods:

(B)          the repair of the goods;

(C)          the payment of the costs of replacing the goods or of acquiring equivalent goods;

(D)          the payment of the costs of having the goods repaired;

(E)          the supplying of the services again; or

(F)          the payment of the cost of having the services supplied again; and

(ii)           otherwise, to the extent permitted by law.

(i)            Subject to clauses 2.14(g) and 2.14(h), and despite any implication arising from any other provisions of these terms and conditions, Scenic World is not, and will not be, liable to you in contract, in tort (including negligence), under any statute (to the extent permitted by law) or otherwise for, or in respect of, any:

(iii)            indirect or consequential loss or damage; or

(iv)           loss of profits, sales, turnover, reputation (or damage to it), production, anticipated savings, goodwill, business opportunities, customers, software or data, or loss of use of any software or data, or loss under, or in relation to, any other contract; in each case, whether of a direct, indirect or consequential nature, suffered by you or any other person and arising out of any breach or other act or omission in connection with these terms and conditions.

3. Standard Conditions of Entry

3.1          The following conditions in this clause 3 apply to all persons on the Scenic World site or who use any attraction operated by Scenic World whether they have purchased a Pass or Ticket or not.

3.2          Scenic World reserves the right to direct all persons on the Scenic World site or who use any attraction operated by Scenic World to whichever Ride is available into or out of the valley, for safety, operational, or other reasons. A combination of Rides at Scenic World is not guaranteed.

3.3          Scenic World reserves the right to load the Rides at its discretion and you must abide by all instructions given by any Scenic World staff, including any Ride attendant.

3.4          Due to safety or operational requirements, physical restrictions may apply to  some Rides.

3.5          All persons on the Scenic World site or who use any attraction operated by Scenic World consent to being filmed or sound recorded for television, video, DVD, webcast, photography or other public broadcast. Scenic World may use these for commercial purposes without payment to you.

3.6          Access to the Scenic World site and use of any attraction operated by Scenic World, including the Rides, Scenic Walkway, and adjacent facilities is at your own risk and if you sustain any personal injury, loss or damage to property, you hereby agree that Scenic World is not liable to you and has no responsibility to you for any such personal injury, loss or damage to property.  You are responsible for your own safety and the safety of any children at all times through responsible behaviour.

3.7          Scenic World reserves the right to refuse access to the Scenic World site and use of any attraction operated by Scenic World, including the Rides and the Scenic Walkway, and adjacent facilities by any person. All children under the age of 16 years must be accompanied by an adult who shall be solely responsible for their care and conduct whilst on Scenic World’s premises. Unattended children are not allowed on the Rides, the Scenic Walkway without being accompanied by an adult.

3.8          Scenic World will use its reasonable efforts to return Pass Holders and Ticket Holders (if applicable) on its premises to the main station at the time of the last ride each day.  Scenic World accepts no responsibility for persons who may be left in the valley or at the Skyway Eastern station after the last trip at 16:55 hrs (4.55pm), being the last scheduled time each day that the Scenic Railway, Scenic Cableway and Scenic Skyway leave their respective Valley or Skyway Eastern stations. Scenic World may at its discretion operate the Rides later during busy periods when Ride capacity is exceeded to return all Pass Holders and Ticket Holders (if applicable) from the Valley Stations or Skyway Eastern Station. Once the last trip for any given day on any of the rides has been completed, out of hours retrieval trips may be charged for.

3.9          The Scenic Walkway allows you access to a rainforest area whilst protecting the environment. You are requested not to leave the Scenic Walkway  or interfere with, pick, touch or mark any flora or fauna. Your consideration is appreciated by Scenic World and will be appreciated by visitors who come after you.

3.10       Alcohol and glassware not purchased at Scenic World is not permitted to be brought onto any site or attraction operated by Scenic World.

3.11       You may be removed from the Scenic World site or any attraction operated by Scenic World for inappropriate behaviour. You may be refused entry or removed from any site or attraction operated by Scenic World if you are under the influence of drugs or alcohol.

3.12       The Rides will not operate (unless otherwise specified by Scenic World) outside advertised opening hours.

3.13       All persons must abide by any other conditions communicated by Scenic World staff or displayed at the Scenic World site or attraction operated by Scenic World.

3.14       In these terms and conditions a reference to includes or including means including without limitation.

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