CAREERS AT SCENIC WORLD

Passionate about our Environment

We love the Blue Mountains - we choose to live here and are proud to come to work. As custodians of a pristine corner of the world, our job is unique: preserve the site - from escarpment to rainforest; educate our visitors; share our love for this World Heritage-listed region.

Our People Come First

Scenic World is a third-generation family business and we treat our staff and visitors like family (or better in some cases!). We look out for one another and the team is a priority. We are friendly, informed and empowered to host nearly 1 million happy visitors annually.

Have Fun

Have you travelled on the world’s steepest train, or looked through the Skyway’s glass floor in mid-air? It’s fun and fun is central to how we work. Fun is infectious, it allows us to think creatively, communicate easily, and build rapport with workmates and visitors. People come here for a great time, and our work culture supports that.

Always Evolve

We don’t stand still. Ever. We are a world class attraction with a long-term vision of constant improvement - of doing things. Better rides, better facilities, better service, which leads to better visitor experience. Our entrepreneurial history and can-do approach motivate us to stay at the forefront of tourism.

Create the Unforgettable

We ensure each and every visitor leaves Scenic World with an unforgettable memory. We strive to pre-empt their needs, uncover the experience they want and deliver it. Whether our visitors are school kids, romantic couples, families or overseas guests, our exceptional service and attention to the little things help us create the unforgettable.

Positions that are currently available at Scenic World are listed below.

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are on the hunt for an organised and experienced Facilities Assistant to join our Support Services team. 

Our ideal candidate is a person who is versatile, organised, proactive and loves to have fun!

The Facilities Assistant will work within a small team to provide support & various services to all departments within Scenic World.  This is a varied role, if you like a new & different challenge each day, then this role is for you!

 Duties will include:    

• General maintenance duties and hands on physical work including repairs and maintenance to building and grounds and pull down and set up assets and equipment for events and peak periods.
• Warehousing including receiving and delivery of goods for all parts of the business.
• Inventory management including organise, price, shelve and maintain records of goods to ensure accurate records of stock on hand for the storeroom, retail, marketing, ticketing, facilities, workshop and other areas as requested.

·       Complete Job Safety Analyses for tasks being completed and assist with workplace safety audits and risk assessments (as required)

To be successful in this role, you will possess and demonstrate:

·       2 or more years experience in a maintenance and or handy person role.

·       Experience in a stores or warehousing environment 

·       Demonstrated judgement and problem-solving skills in a pressured environment, combined with strong ability to prioritise competing tasks.

·       Ability to work independently and as a team under broad direction, being able to demonstrate a high level of initiative and organisational skills.

·       Forklift / telehandler license and experience or willingness to obtain within 6 months

·       Class C drivers licence

 We would love to hear from people with attention to detail, fantastic communication and skills and the ability to problem solve on logistical and process related problems. WHS qualifications or formal training and general knowledge of facilities management or trades would be advantageous.

To apply please email: [email protected]

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are on the hunt for an organised and experienced Team Leader to join our Support Services team. 

Our ideal candidate is a person who is outgoing, proactive, organised and loves to have fun!

The Support Services Team work together within our Facilities function, the Team Leader will Lead the support services team in achieving goals and targets, coordinate rostering and job allocation of team members to ensure adequate staffing levels are maintained to meet goals and targets.

 Duties will include: 

• Coordinate preventative and reactive maintenance for buildings and grounds, regularly audit and monitor the progress of requests by logging maintenance jobs, Create and maintain accurate records using NetSuite and other manual or electronic systems.
• Create, distribute and manage daily and monthly task worksheets to the Support Services team.
• Review and complete Job Safety Analysis for tasks being completed by support services team and coordinate workplace safety audits and risk assessments (as required)
• Research the availability of goods or services required, obtain quotations, order goods and services, collect stock from local suppliers and organise deliveries internally to SW staff and/or contractors.
• Under the direction of the Facilities Manager and in conjunction with the Events and Operations departments, carry out set up and pull down of assets and equipment for peak periods, special events and functions.
• Warehousing : Receive, organise, shelve and maintain records of goods to ensure accurate records of stock on hand for retail including stock transfers, marketing, ticketing, facilities workshop and other areas.

To be successful in this role, you will possess and demonstrate:

·       High level staff supervision skills, proven ability of getting the best from people.

·       Ability to work independently under broad direction, being able to demonstrate a high level of initiative and organisational skills, the ability to plan and execute activities, set priorities and make sound judgements so as to meet goals and objectives ,combined with strong ability to prioritise competing tasks

·       3 or more years experience in a maintenance , stores or warehousing environment or a similar role.

·       Forklift / telehandler license and experience or willingness to obtain within 6 months

·       Class C drivers licence.

·       Demonstrated experience managing a small team, ideally within a maintenance environment.

We would love to hear from people with excellent attention to detail, fantastic communication and presentation skills and the ability to problem solve on logistical and process related problems. WHS qualifications or formal training and general knowledge of facilities management or trades would be advantageous.

To apply please email: [email protected]

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are seeking an organised, proactive Operations Manager, to create and deliver the ultimate experience to our guests, whilst also overseeing the day-to-day operations of our Duty Managers, Rides & Tickets Teams.

Our ideal candidate is a person who is outgoing, has proven leadership skills, has a hands-on approach and loves to have fun!

The Operations Manager will work closely with our broader Operations Team to deliver business goals and targets on a day to day and longer-term basis. This role drives revenue outcomes through contributing to a variety of projects and events (large and small) within the business plan, and by focussing on operational opportunities to improve employee and visitor experience. A love of growing team members, having and eye for the finer details of what makes a great visitor experience and a forward-thinking mindset will be key to success in the role.

Duties will include:

·       Being responsible for the effective management of the Duty Managers, Rides and Ticketing Teams on a day-to-day basis, including culture, safety, customer service, uniforms, rostering, training, employee engagement and management of any performance related issues.

·       Achieving sales targets and other financial and performance related targets for the Rides & Ticketing Teams.

·       Being responsible for mentoring & developing the capability of the Duty Managers & Team Leaders, whilst also ensuring all teams are meeting service and safety standards.

·       Working collaboratively with all teams across Scenic World, to drive improvement and innovation in our visitor experience.

·       Monitoring budget and overtime requirements and contributing and managing workforce planning for the Rides & Tickets Teams.

·       Assisting in the development and management of special events.

·       Chief/Deputy Chief Fire Warden responsibilities as required.

 To be successful in this role, you will possess and demonstrate:

·       A Tertiary qualification in front line management, or equivalent experience in a similar role.

·       High level of staff supervision & management experience.

·       Experience in a similar role within the Tourism Industry would be highly regarded.

·       Proven ability to develop and manage an area of activity, including setting directions, monitoring workflows, providing feedback, managing performance, and resolving grievances.

·       Demonstrated judgement and problem-solving skills, combined with a strong ability to prioritise tasks.

·       Highly developed interpersonal and cross-cultural communication skills, including negotiation/conflict resolution skills.

·       Training and/or experience in an emergency response warden role.

We would love to hear from people with excellent leadership skills and experience, proven attention to detail, fantastic communication and presentation skills, the ability to problem solve on a daily basis & be an integral, hands-on member of our Operations Management Team.

To apply please email: [email protected]

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are seeking an experienced F&B Manager, to create, deliver and continually improve the ultimate experience to our visitors, overseeing day-to-day operations of our Food and Beverage and Kitchen Teams, driving innovation in product, and focusing on delivery and service standards.    

Our ideal candidate is a person who is confident, has proven leadership and sales experience and loves to have fun!

The Food and Beverage Manager will work closely with our entire Operations Team to deliver business goals and targets on a day-to-day basis as well as finding ways to drive revenue through a variety of projects and events (large and small) within the business plan. The role needs a keen eye for costs, margin control, quality, and safety, alongside a passion for overseeing and growing team members to be truly successful.

Duties will include:

·       Being responsible for the effective management of the Food and Beverage and Kitchen Teams on a day-to-day basis, including customer service, uniforms, rostering, training, employee engagement and management of any performance related issues.

·       Achieving sales targets and other financial and performance related targets for the Food and beverage team.

·       Being responsible for mentoring & developing the capability of the Team Leader and Kitchen Manager, whilst also ensuring the teams are meeting service standards.

·       Working collaboratively with all teams across Scenic World, to drive improvement of our visitor experience.

·       Monitoring budget and overtime requirements and contributing and managing workforce planning for the Food and Beverage and Kitchen teams.

·       Innovating and approving all menus and products for sale within the F&B areas of service.

·       Maintaining a high quality and consistency of food and beverage products.

·       Source, negotiate and manage contracts/relationships with major suppliers.

·       Assisting in the management of special events.

·       Deputy Chief Fire Warden responsibilities as required.

To be successful in this role, you will possess and demonstrate:

·       A Tertiary qualification in front line management, food and beverage management, or equivalent experience in a similar role within the Tourism Industry.

·       High level of staff supervision & management experience.

·       Proven ability to develop and manage an area of activity, including setting directions, monitoring workflows, providing feedback, managing performance, and resolving grievances.

·       Demonstrated judgement and problem-solving skills, combined with a strong ability to prioritise tasks.

·       Highly developed interpersonal and cross-cultural communication skills, including negotiation/conflict resolution skills.

·       Training and/or experience in an emergency response warden role.

 We would love to hear from people with excellent leadership skills and experience, proven attention to detail, fantastic communication and presentation skills, the ability to problem solve on a daily basis & be an integral, hands-on member of our Operations Management Team.

To apply please email: [email protected]

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our guests.

We are seeking a confident and organised team leader to join our Experience Planning Team, you will possess a passion for customer service and providing leadership to our Experience Planner team, to continue to create that unforgettable experience for guests within the Blue Mountains.

This role will suit a person with a strong background in customer service, plus proven leadership and management experience. Previous experience within the tourism or adventures industry would be advantageous. This role will be suitable for someone with the ability to work both weekdays and weekends.

Duties will include:

• Day-to-day leadership, communication and training of a small team
• Fortnightly rostering and co-ordination and allocation of daily activities for team members
• Manage all internal team members on a daily basis, addressing any areas of concern immediately
• Ensure effective, efficient and timely operation of the Experience Planning function
• Strong Customer Service Skills
• Confidence in creating reservations and making bookings using an existing electronic system
• Clear communication skills and the ability to communicate with a wide variety of people internally and externally
• Ability to use positive language

To be successful in this role, you will possess and demonstrate:

·      Experience in effectively and constructively managing a team and reviewing performance

·      Strong organisational skills, including the ability to plan resourcing and meet operational requirements

·      Experience in managing complex enquiries and customer complaints

·      Strong written and verbal communication skills and interpersonal skills

·      Previous experience in the tourism industry is advantageous

We would love to hear from people who love the work they do, but also love to have fun and be an integral part of the team. If this sounds like you, please apply now, with a copy of your resume.

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are on the hunt for a dynamic, highly motivated Event Production Manager, to plan and deliver our event strategy. This role will be responsible for developing and advising on technical requirements and resourcing needs to support major and minor events on site as well as the day-to-day implementation of event production.

The Event Production Manager will also play a signification part in ideation and planning of new events for the site and ultimately help our visitors make memories that will last a life-time. Recent events include Dino Valley and our current Nocturnal event.
Duties will include:

• Developing and advising on technical requirements and resourcing needs in line with event/project scope
• Contribute to the ideation of future events concepts, by advising on the logistical and technical solutions and approaches, industry standards and safety aspects of event ideations
• Site surveys to determine scope and needs for an event
• Managing a diverse group of contractors and team members to deliver events

·       Manage on site production, including install and de-install of events

·       Liaising with key internal stakeholders to understand impact and demand on resourcing in terms of technical requirements

To be successful in this role, you will possess and demonstrate:

• Bachelor's degree in Event Management, Hospitality, or related field
• Experience in event planning, production management and event production
• Excellent communication and interpersonal skills
• Experience leading a team
• Proficiency in budgeting and financial management
• Demonstrated safety knowledge and implementation into your everyday work
• Problem-solving and decision-making skills
• Ability to work well under pressure and meet deadlines
• Experience in the tourism or entertainment industry is advantageous

We would love to hear from people with a creative flare, excellent event planning and production management skills and the ability to think outside the box.

An immediate start is preferred, so if working with a fun, energetic, results driven team sounds like the right fit for you, please apply and include a copy of your resume.

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are on the hunt for an exceptional chef / cook to join our kitchen team, who is outgoing, proactive and love to have fun! Most importantly, this role will include no night work!!

The kitchen team support our Kitchen Manager and work to deliver high quality food and service to our Scenic World visitors. This will involve food prep, cooking, cleaning and following HACCP and WHS procedures.

Duties will include:

• Prepare, season and cook food as directed, meeting dietary requirements where required
• Follow recipes and presentation specifications
• Operate standard kitchen equipment safely and efficiently
• Clean and organise kitchen and equipment in adherence to hygiene and safety regulations
• Preserve and store food items in appropriate temperature-controlled facilities

To be successful in this role, you will possess and demonstrate:

• A ‘can-do’ attitude
• Eye for detail, quality focus
• Strong organisational skills
• Maintain strict hygiene and safety standards
• Ability to work under pressure in a fast paced environment
• Adept at maintaining a positive team environment .

 We would love to hear from people who have outstanding communication skills and who love working as part of a team and be willing to do whatever it takes for our customers to have a positive and memorable experience.

For our casuals, there is an expectation that you will have strong availability and will be available to work at short notice. 

If this sounds like you, please apply now & include a copy of your resume. 

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are on the hunt for a fantastic Kitchen Hand to join our kitchen team. 

Our ideal candidate is a person who is outgoing, proactive and love to have fun! Most importantly, this role will include no night work!!

The kitchen team support our Kitchen Manager and work to deliver high quality food and service to our Scenic World visitors. This will involve food prep, cleaning and following HACCP and WHS procedures.

Duties will include: 

• Cleaning duties across the kitchen as requested by the Head Chef
• Unpack deliveries 
• Ensure that all food is stored, prepared and served in a safe & hygienic environment
• Knife skills
• Assisting in preparation of food

To be successful in this role, you will possess and demonstrate:

• The ability to work at a fast pace to keep a busy kitchen moving
• Excellent communication skills
• Previous experience working as a Kitchen Hand is highly regarded

We would love to hear from people who have outstanding communication skills and who love working as part of a team and be willing to do whatever it takes for our customers to have a positive and memorable experience.

For our casuals, there is an expectation that you will have strong availability and will be available to work at short notice. 

If this sounds like you, please apply now & include a copy of your resume.