ACCESSIBILITY

EXPERIENCES

Please contact us before your visit to discuss your individual needs. And, throughout your visit, please approach any of our friendly team members so we can help make the most out of or your experience.

SCENIC RAILWAY

The Scenic Railway is steep; it travels at a maximum speed of 16km per hour down and up a 52° incline. It is not wheelchair accessible, nor suitable for guests with serious neck or back injuries.

For comfort and safety on the Railway:

• Guests must be able to maintain an upright seated posture.
• Guests must be able to support themselves independently for the duration of the ride using either their arms or legs (amputees’ prosthesis must be fitted).
• Guests must be able to embark and disembark the Railway independently or with assistance from a Carer. Staff cannot assist with lifting or moving guests.
• Guests requiring a Carer must be accompanied by a Carer for the ride duration.
• Prams, strollers and some mobility aids are not permitted on the Railway.

SCENIC SKYWAY

The Skyway is wheelchair accessible. Take the elevator from the ground floor to the 3rd and enter through the gate.

SCENIC CABLEWAY

The Scenic Cableway is wheelchair accessible and connects to a wheelchair accessible length of the Scenic Walkway.

SCENIC WALKWAY

A 380-metre length of the Scenic Walkway is wheelchair accessible between the Cableway’s base station and Railway base station. We advise our longer walks (Lillipilli Link & Yellow Robin Link) are not wheelchair accessible due to instances of steep 1:7 slopes and multiple, narrow stairs.

AMENITIES

MAIN BUILDING

Our Main Building is accessible by wheelchair with automatic entrance doors. Note that elevator to the cafe, restaurant and Skyway entry is currently being upgraded.

PARKING

Disabled parking spaces are located immediately opposite our main entry.

ASSISTANCE ANIMALS

Scenic World welcomes guide, hearing and assistance dogs to travel on both the Scenic Skyway & Cableway. For animal welfare reasons, please discuss your individual circumstances before travelling on the Scenic Railway so we can safely maximise your experience. We ask that assistance dogs wear their harness or leash at all times and are not carried.

Please note that proof of training may be requested by a Scenic World team member.

COMPANION CARDS

Scenic World accepts Companion Cards; admission is free for a registered caregiver accompanying a visitor with a disability.

TOILETS

Accessible toilets are located on L1 and L3 of our main building.  These are dedicated disabled toilets with sufficient room for a companion. Additional accessible toilet cubicles are located inside the public bathrooms adjacent the disabled parking outside our Main Building.

Please note there are no toilets in the valley nor along the Scenic Walkway.

PRAMS, STROLLERS & MOBILITY AIDS

Upper levels of our multi-storey carpark are pram accessible by ramp.

For safety reasons prams, strollers and some mobility aids are not permitted on the Scenic Railway. Pram access is limited on the Walkway due to steep slopes and multiple stairs.

Pram & mobility aid parking is located on L1 of our Main Building. 

DIETARY REQUIREMENTS

Please alert staff of any food allergies when placing your order at our dining outlets. Our casual eatery, EATS270 offers Halal, vegan and vegetarian options.