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CAREERS AT SCENIC WORLD

Scenic World employs across a broad range of customer service roles in our Rides, Retail, Tickets and Food & Beverage teams. Behind the scenes we employ business support staff in finance, marketing, IT systems, engineering, support services and specialist maintenance.

Our approach to recruitment prioritises capability and culture. We encourage applying for roles relevant to your experience, skills, qualifications and interests.

Scenic World offers an inclusive workplace built on shared values. Our best outcomes are collaborative: our business and employees thrive when there is alignment between our goals and values. A third-generation Australian family business, we are eco-certified, socially responsible and focussed on sustainability.

The Scenic World team is diverse in technical expertise, life stories and personal interests. We are united by our connection to the place we’re lucky to call home. We have an authentic desire to host the world and share the unique natural and cultural history of our epic backyard. This is what we do every day.

OUR VALUES

We are passionate custodians of a historic site with a strong connection to our World Heritage-listed region. We are committed to protecting and sharing our unique Blue Mountains environment with the world.

Passionate about our Environment

We love the Blue Mountains - we choose to live here and are proud to come to work. As custodians of a pristine corner of the world, our job is unique: preserve the site - from escarpment to rainforest; educate our visitors; share our love for this World Heritage-listed region.

Our People Come First

Scenic World is a third-generation family business and we treat our staff and visitors like family (or better in some cases!). We look out for one another and the team is a priority. We are friendly, informed and empowered to host nearly 1 million happy visitors annually.

Have Fun

Have you travelled on the world’s steepest train, or looked through the Skyway’s glass floor in mid-air? It’s fun and fun is central to how we work. Fun is infectious, it allows us to think creatively, communicate easily, and build rapport with workmates and visitors. People come here for a great time, and our work culture supports that.

Always Evolve

We don’t stand still. Ever. We are a world class attraction with a long-term vision of constant improvement - of doing things. Better rides, better facilities, better service, which leads to better visitor experience. Our entrepreneurial history and can-do approach motivate us to stay at the forefront of tourism.

Create the Unforgettable

We ensure each and every visitor leaves Scenic World with an unforgettable memory. We strive to pre-empt their needs, uncover the experience they want and deliver it. Whether our visitors are school kids, romantic couples, families or overseas guests, our exceptional service and attention to the little things help us create the unforgettable.

THE BENEFITS

Working at Scenic World allows you to spend time in nature, engage with visitors from all corners of the globe, and achieve work life balance. We invest in our culture and are an employer of choice in the Blue Mountains with benefits including:

  • Free on-site parking.
  • Discounted food and beverages from our cafe and items from our retail store.
  • Employee Assistance Program.
  • Training and development.
  • Uniform provided (never worry about what to wear to work again!)
  • Work in a beautiful environment, adjoining the Blue Mountains National Park.
Staff on EATS270 balcony with Skyway in background.Staff on EATS270 balcony with Skyway in background.

THE LIFESTYLE

The City of the Blue Mountains comprises a series of charming villages within the UNESCO listed Greater Blue Mountains World Heritage Area. Just 90 minutes from Sydney, these epic landscapes form one of the largest tracts of protected bushland in Australia. It is located within Country of the Darug and Gundungurra peoples, indigenous nations of the world’s oldest living culture.

Scenic World is perched on escarpment in the village of Katoomba, NSW’s inaugural City of the Arts and popular base camp for adventure sports such as rock climbing, canyoning and mountain biking. This mountain town plays host to visitors from around the world, with over 1.1. million heading to Scenic World annually.

The mountain-scapes surrounding us are constantly changing through each distinct season. From bushwalking and gardening to fine dining and the arts, nature influences many aspects of local lifestyle. This is complimented by a varied calendar of events from Blue Mountains Music Festival to Leura Gardens Festival and the annual Ultra Trail Australia. A popular tree-change destination, the community of the Blue Mountain’s 80,000 residents includes many seeking true work life balance in a bucket-list destination.

CURRENT EMPLOYMENT OPPORTUNITIES

Positions that are currently available at Scenic World are listed below.

Communications Manager

 The Communications Manager works across all areas of the business with a strong focus on strategic communications, public relations, social media, issues management, media relations and internal communications.

Working within the marketing team, you will implement and deliver innovative internal and external communications strategies that resonate with consumers, staff, media, industry and stakeholders. 

You will bring your creative talents to develop engaging and purposeful content across all platforms, while your proactive approach to media relations will attract positive earned media and PR that positions Scenic World as an industry leader. Above all, you will act as a brand ambassador and contribute to a positive work environment that values collective excellence,

This exciting role requires a highly motivated strategic thinker who thrives working in a busy, fast-paced environment. In return you will have the opportunity to work in a fun, dynamic and positive environment for a family business that takes pride in supporting the Blue Mountains community. 

Key responsibilities:

·        Creation and delivery of all PR and media campaigns/activities

·        Leverage existing media relationships while developing relationships with industry

·        Develop strategy and distribute content for digital, social and traditional media channels, including press releases and publicity resources

·        Develop and implement strategies to encourage interaction across internal and external communication platforms

·        Measure and report on media engagement and success

To be successful in this role, you will have demonstrated experience working in a similar role, ideally from Tourism or Attractions industries, be tertiary qualified in a related discipline (preferred), be super confident handling media, be a stand out with your communications skills and be able to demonstrate your strategic thinking.

This role works 4 days per week and can be spread over 5 days if you’d prefer.

In return, you will have the opportunity to work in a fun, dynamic and positive environment for a family business that takes pride in supporting the Blue Mountains community.

To apply, email your resume and cover letter to people@scenicworld.com.au

Team Leader - Customer Service

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are seeking an experienced customer service lead who loves nothing more than ensuring our service specialists create an unforgettable experience for customers. 

This is a unique role, with responsibility for two small teams. Our Experience Planner team help individual and groups customers with their bookings and enquiries. Our Beyond Skyway team guide customers on a once-in-a-lifetime experience on top of the Scenic Skyway.

As the Team Leader, you will be responsible for the day-to-day operations of the teams, including rostering, team comms, coaching and ensuring consistent and quality service delivery. 

This is a full-time role, from Tuesday to Saturday. 

To be successful in this role, you will have demonstrated supervisory experience in a customer centric role, be able to work in a highly pressurised environment and have excellent communication skills.

In return, you will have the opportunity to work in a fun, dynamic and positive environment for a family business that takes pride in supporting the Blue Mountains community.

Apply Here

Full Time/Part Time Chef/Cook

We are looking for an experienced Chef / Cook to assist our Kitchen Manager with running our busy kitchen with a team of staff that will also require you to step up and run the kitchen when required and most importantly the role ensures the kitchen ticks all the boxes for food and WHS safety.

No more nights! This is a permanent part time role working day shift (excluding some events that may pop up from time to time), up to 4 days per week (most weekends) and works additional hours (of course paid) during the school holidays.

To be successful in this role, you will have demonstrated experience working in a similar role, be tertiary qualified, be able to work in a highly pressurised environment, be a natural born leader and have excellent communication skills.

In return, you will have the opportunity to work in a fun, dynamic and positive environment for a family business that takes pride in supporting the Blue Mountains community.

Applications to be sent to people@scenicworld.com.au

Casual Cooks

 

Scenic World is a third-generation family business that is passionate about sharing and promoting the Blue Mountains with the World. With a commitment to ensuring we always evolve; Scenic World strives to deliver unforgettable and world-class experiences to our visitors.

We are on the hunt for exceptional casuals to join our kitchen team who are outgoing, proactive and love to have fun!

The kitchen team support our Kitchen Manager and work to deliver high quality food and service to our Scenic World visitors. This will involve food prep, cooking, cleaning and following HACCP and WHS procedures.

We’d love to hear from people who have proven experience in all operational aspects of a kitchen, be willing to do whatever it takes for our customers (yep that includes washing the dishes), have outstanding communication skills and who love working as part of a team. 

For our casuals, there is an expectation that you will have strong availability and will be available to work at short notice. 

Applications to be sent to people@scenicworld.com.au

 

Casuals

We are on the hunt for exceptional casuals to join our pool who are outgoing, proactive and love to have fun!

Our casuals are responsible for providing excellent customer service and ensuring that all visitors to Scenic World are made to feel welcome from the moment they step foot on site. You could be working in our Rides Team, Tickets Team, Retail Team, Food & Beverage or Kitchen team. You will be responsible for providing our guests with instructions on where to go, what to do and what to expect and how to make the most out of their experience with us.

For our casuals, there is an expectation that you will have strong availability and will be available to work at short notice.

To apply please email hr@scenicworld.com.au with your resume and cover page.