Located in the World Heritage-listed Blue Mountains, Scenic World is Australia’s most visited, privately owned attraction. Just two hours from Sydney by car or train, we welcome more than one million visitors annually including both FITs and organised tour groups.

Our rides accommodate large groups – both the Scenic Railway and Cableway have capacity for 84 people; the Skyway 84 people. All rides operate approximately every 10 minutes and visitors board on a first come, first served basis. Our customer service staff are always available to assist with how to best manage your group’s visit.

These terms are specific to trade. Full terms and conditions are available here: https://www.scenicworld.com.au/terms-conditions

ACCOUNT CUSTOMERS

Scenic World encourages regular trade customers to establish an account to process payments. To create an account please download a Scenic World Credit Application, and email the completed version to [email protected] or post to 1 Violet Street, Katoomba NSW 2780

Payment terms for customers with accounts are the same as non-account customers, however customers with accounts have the option to pay post-visit (subject to the standard terms and conditions outlined below).

Payments

All Scenic World invoicing is processed at the rack rate with group rates applicable upon payment within 14 days. Payment beyond 14 days incurs the rack rate as invoiced. These terms apply to all our travel company customers and are non-negotiable.

Prequalified travel companies who pay on the day of visit via cash, cheque or credit card will pay at the applicable group rate. Please note payment via credit card incurs a 1.5% surcharge fee (valid until Sept 30 2026). Pre-payment also qualifies for payment at the group rate for participating companies; please request to pre-pay at time of booking if required. Pre-payments must be received no less than two (2) working days before the booking date and remittance sent to [email protected]. Failure to do so will result in a delay for the group upon arrival.

Prices, these Conditions of Sale and the FOC Policy below may be subject to change at any 
time with notice, provided that, in relation to Inbound groups that have already had their pass, 
ticket or wristband purchased:
• any change in prices will not apply; and
• if a change to the Conditions of Sale or FOC Policy would cause detriment to the Inbound 
group if applied or relied on, then:
• Scenic World provides reasonable prior notice of the change; and
• the Inbound group’s pass, ticket or wristband may be terminated by the relevant 
purchaser or holder of the pass, ticket or wristband if the changes to the Conditions of 
Sale or FOC Policy materially impact the purchaser, the Inbound group or their use and 
enjoyment of the pass, ticket or wristband (as applicable)

FOC Policy

Scenic World has a detailed Free of Charge (FOC) policy that applies to all travel company customers.

Scenic World implements FOC policies with all companies. These are strictly enforced and all guides and drivers are expected be fully informed of all policy details. 

Our FOC policy for the rides only option differs from the FOC policy for combined packages, which include rides and meals. Please download the Rides Only FOC Policy and Combined Package FOC Policy for full details.

It is a condition of FOC entry that guides/tour leaders present company identification each time they visit Scenic World to be eligible for their FOC.

These policies are in place to ensure all visitors are provided with consistently courteous, friendly and efficient service.

ULTIMATE DISCOVERY PASS
• An Ultimate Discovery Pass entitles Ultimate Discovery Pass holders to use of RAILWAY, SKYWAY, 
CABLEWAY and WALKWAY during Scenic World operating hours on the day of purchase.
• Scenic World terms and conditions (available at scenicworld.com.au/terms-conditions) apply. 
The tour guide, tour leader or driver must provide a copy of Scenic World’s terms and conditions 
to its customers or group members who acquire a Scenic World pass or ticket, at or prior to the 
time they are provided with the pass or ticket.
• Scenic World reserves the right to modify the product offering in accordance with the Scenic 
World terms and conditions. Changes to the product may include limiting the number of rides, 
limiting the number of people on the rides, directing groups to use rides in a specific order or 
other requirements. In this circumstance, the price will not change, and no discount will be applied

CANCELLATION & AMENDMENT FEES

If the booked number of passengers (pax) decreases by more than 10% of the original booking less than 36 hours before the booked time, a fee of 25% of the original booking value will be charged.

Cancellations made less than 36 hours before the booked time will incur a fee of 50% of the original booking value.

Cancellations made less than 12 hours before the booked time will incur a fee of 75% of the original booking value.

Bookings that are forfeited or result in a no-show will incur a fee of 100% of the original booking value.

Food & Beverage Reservations

All packages must be booked 48 hours before arrival and are subject to availability. Group bookings available: 11am - 2pm. Operating hours 11am-3pm (subject to demand).
• Food & Beverage bookings held for 15 minutes past the booking time, ability to facilitate
late bookings is subject to availability and may lead to forfeiting of booking. Full charges
apply to forfeited bookings. Timed reservations for group meals at Scenic World are essential and punctuality is appreciated. Where unforeseen circumstances arise and your group cannot meet their reservation, please inform Scenic World staff as soon as possible on 02 4780 0250. All group reservations are for a period of one hour. Cancellations of Group Bookings less than 36 hours before the booked time will incur a 50% Cancellation Fee. Bookings or amendments that reduce the number of guests by more than 10% within 36 hours of the booked time will incur a Cancellation Fee equal to 25% of the value of the cancelled guests.

Food & Beverage Facilities

Scenic World has two licensed dining options on site – our quick service Terrace Café and casual eatery EATS270. EATS270 is a relaxed eatery offering casual lunch options including delicious burgers, fresh wraps and seasonal specials. The café offers espresso coffee and speciality teas, bakery goods and light snacks.

Scenic World food & beverage outlets operate during opening hours and are not open in the evenings for general dining. To discuss options for venue hire at our corporate rates, please contact our Events & Functions Coordinator to discuss your specific requirements on 02 4780 0271 or [email protected].

Dietary Requirements

Scenic World caters to diverse groups of international visitors and our menus include a range of halal options and Jain meals. Please note, all menus are subject to seasonal produce availability and we recommend contacting us to pre-arrange and confirm specific group dining requirements.

The FOC policy for food & beverage options is not the same as for rides. Please review our Terms & Conditions and contact us prior to making reservations.

Timing Group Visits

Many of our groups arrive on day trips from Sydney, with a peak period between 11:00am and 2:00pm. We plan accordingly to ensure every group enjoys a memorable Scenic World experience.

Please note we cannot provide preference or favour one group over another – all groups are treated equally. Our exceptional customer service ensures the process of experiencing the rides is fair and smooth.

When possible, scheduling your group visits outside our peak period may result in an even more enjoyable experience for your clients.